Frequently asked questions and answers:

How does a veterinary surgeon arrange a referral?
Referrals should be arranged by the client's own veterinary practice. They should fill in a referral form on-line or download a referral form in PDF format and fax it to us. You or your vet can then book the appointment with us. Please make sure that your vet sends us the relevant history (including allergies, other medical conditions, etc), radiographs and results of other diagnostic tests prior to referral. In urgent cases the pet owner can bring this information at the time of the first consult.

Can a pet owner arrange a referral her/himself?
No, pet owners will have to be referred by their own veterinary surgeons. Please contact your own vet first so he/she can discuss your pet's problems with us prior to referral.

What do I need to do when my pet is referred?
For all appointments, please starve your pet from six-o'clock the night before. Please consult your own vet if your pet has any specific dietary requirements. When your pet is undergoing an operation then bath him/her the day before your appointment. If possible, on the morning of the referral appointment, take your dog out for a walk so he/she can relieve him/herself. Please allow ample time for travelling to make sure you will be in time for your appointment. On arrival we will need about 10 minutes to take all your and your pet's details. After this you will see the veterinary surgeons for a consult which will last 30-60 minutes.

What are the costs of treatment?
As you will understand, it is not always possible to provide an exact figure for the cost of treatment. Some patients need more treatment and aftercare than expected, some might not need surgery at all. For the more routine operations a relatively accurate quote can be given.

Payment and insurance:
Payment is requested at the time of consultation and when your pet is discharged from Wear Referrals. We do not accept direct insurance claims unless there is a written pre-authorisation from your insurance company. If you have any concerns about the payment then please contact us prior to your consultation.

What happens with my animal when he/she is hospitalised?
Your pet will be looked after by qualified nurses 24-hours a day. If there is any problem during the night, a veterinary surgeon is always available to see to our patients.

Can emergencies be seen the same day?
Yes, we can accept emergency referrals 24 hours a day, seven days a week.